Terms & Conditions

Last updated: February 14th, 2022
Please read these terms and conditions carefully before using our service.


About this website

The website at www.homehq.com.au (“website”) is published by CBRE Pty Limited A.C.N. 57 057 373 574 (“CBRE”) acting as agent for and on behalf of Artarmon Retail Centre TC Pty Ltd A.C.N. 165 551 986 as trustee for the Artarmon Retail Centre Trust (“ Artarmon Retail Centre”), in relation to the property known as HomeHQ Artarmon, at 1 Frederick St, Artarmon, New South Wales (referred to as “our”, “us”, “we”).

Your use of the website is subject to these terms of use (“Terms of Use”). If you do not accept these Terms of Use, you must refrain from using this website.

The goods and services described in this website are available from tenants trading at HomeHQ Artarmon and any offer or sale made by a tenant will be subject to the terms and conditions of sale of the relevant tenant.


Website information

Images of goods published in this website without any advertised price beside that image are not offered for sale.

Photographs are for illustrative purposes only and may vary from goods depicted or described.

International visitors to this website should not rely on information contained in this website, including without limitation specifications or pricing. International orders are unable to be accepted.


Website content

We may, at any time, add or remove content from this website without notice.

Any articles, information or content published on this website must be read subject to these Terms of Use.

Although we use our best endeavours to confirm the accuracy of any information published on this website, you agree that we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.

The information, materials and services in this website is provided for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.

This website may feature or display third party advertising or content. By featuring or displaying such advertising or content, we do not in any way represent that we recommend or endorse the relevant advertiser, tenant, its products or services.

Neither we nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. Neither you nor any other person may hold us liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.

We may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. We do not accept any responsibility in connection with your participation in activities conducted by any other party.


Your use of the website

You agree to use this website only for purposes that are permitted by these Terms of Use, any applicable law or regulation and/or generally accepted practices or guidelines.

You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

We may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at our discretion and without prior notice to you.

We may in our sole discretion restrict your access to this website. If we do this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so.

As electronic websites are subject to interruption or breakdown, access to this website is offered on an “as is” and “as available” basis only.

We may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms of use, we may withdraw this website, or change or remove website functionality at any time without notice to you.


Intellectual property rights

The HomeHQ logo is owned by Artarmon Retail Centre and used under limited license by us.

You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by us, or in some cases, a related body corporate of us, or a third party, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner. These intellectual property rights are protected by Australian and international laws and nothing in these Terms of Use gives you a right to use any of them.

Nothing contained in this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. We make no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

You may view this website and its contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of us or, in the case of third party material, from the owner of the copyright in that material.

You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.

If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products.


Links to other websites

This website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under our control and we are not responsible for the operation, availability or contents of any linked website or any link contained in a linked website. We provide these links to you for convenience only and the inclusion of any link does not imply our endorsement of the linked website. You access linked websites at your own risk. Subject to any non-excludable rights, we disclaim all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit.

We reserve the right to prevent third parties from linking to this website.


Secure data and transmissions

Given the nature of the internet, we cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and we do not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst we and our third parties take precautions to protect information, we do not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once we or our third party receives your transmission, we and our third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact us immediately.

You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither we nor our third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.



Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).


Use of your information and material

We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of us. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.


Privacy policy

Our Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the Privacy Act 1988 (Cth).

 myHQ Rewards App

1.1. These official terms and conditions (T&Cs) apply to the loyalty application conducted by Artarmon HomeHQ (Rewards App Manager)

1.2. Information on how to enter or use the Rewards app and Loyalty Programs forms part of these T&C’s. The Rewards App Manager may, at any time, amend, add to or delete any of these T&Cs.

1.3. Downloading the Rewards App and joining the Loyalty Program is deemed acceptance of these T&Cs by Members and Participating Retailers including any changes made by the Rewards App Manager.

1.4. As a customer of the rewards app, you may be rewarded for your loyalty when you participate in:-

(a)      the Rewards Program;

(b)     Deals; and/or

(c)     Competitions;

(together called the Rewards Programs).


2.1. The loyalty application is free for customers or participating retailers to download from either Apple’s app store or Google play (Rewards App).

2.2. The Rewards Programs are free to access and are available on the Reward App.

2.3. Any person over the age of 15 years is eligible to download the Loyalty App and participate in the Loyalty Programs (and so be a Member).

2.4. Any retailer is free to download the Rewards App and participate in the Rewardsy Programs (and so be a Participating Retailer).

2.5. A Member will be required to provide personal information including their full name, suburb of residence, email address, telephone number, date of birth.

2.6. A Participating Retailer will be required to provide details about their business, trade name and contact details.


3.1. The Rewards App Manager may from time to time offer competitions to Members (Competitions).

3.2. Competitions are outside the core earning and redeeming function of the Rewards Program, and may or may not require Points to enter.

3.3. They can be accessed by Members through the Rewards App home page and will be subject to change over time.

Examples of Competitions include: scratch and win or an Easter egg hunt using QR codes.


4.1. Apple Inc is not a participant or sponsor of this promotion, the Rewards App or the Rewards Program.

4.2. Google and Facebook are not participants or sponsors of this promotion, the Rewards App or the Rewards Program.

4.3. The Rewards offered for redemption by Members will not be Apple Inc products as Apple Inc provides no endorsement of this promotion in any way.

4.4. Members may opt-out of the Rewards Program, and/or the Rewards App, and/or push notifications at any time by changing the settings on the Loyalty App or deleting the Rewards App.

4.5. TheRewards App Manager reserves the right, at any time and in its sole discretion, to verify the validity of Members (including a Member’s identity, age and place of residence) and to disqualify any Members who fail to use the Rewards App or participate in a Deal or Competition other than in accordance with these T&Cs, who tampers with the entry process or engages in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the Rewards App.

4.6. The Rewards App Manager’s legal rights to recover damages or other compensation from such an offender are reserved. Failure by the Rewards App Manager to enforce any of its rights at any stage does not constitute a waiver of those rights.

4.7. Persons under 15 years cannot participate in the Loyalty Programs.

4.8. The Loyalty App Manager reserves the right to cancel, terminate, modify or suspend the Loyalty Programs subject to the approval of the relevant regulatory authorities where required.

4.9. Any warranty on the goods and services obtained as a result of the Loyalty Programs remain the sole responsibility of the manufacturer/supplier of the Reward.

4.10. The Rewards Programs are not valid in conjunction with any other offer.

4.11. In the event of war, terrorism, state of emergency or disaster, the Rewards App Manager reserves the right (subject to all relevant State and Commonwealth laws), to cancel, terminate, modify or suspend the Loyalty App.

412. The Rewards App Manager’s decision in respect of all aspects of the RewardsPrograms is final and binding on all Members and Participating Retailers and no correspondence will be entered into.

4.13. The Rewards App Manager and/or the Owner will not be liable for any loss (including, without limitation, indirect or consequential loss), damage, personal injury or death which is suffered (including but not limited to that arising from any person’s negligence) in connection with the Rewards App and/or any aspect of the Loyalty Programs, except any liability that cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

4.14. All participating individuals and retailers are responsible for any taxation liability (including any GST) or other government charges or reporting requirements arising from their participation in the Loyalty Programs or receipt of a Reward (if any).  If participation in the RewardsPrograms or receipt of a Reward involves a taxable supply being made, then the participating individual is responsible for paying any amount charged by the entity making the supply in respect of its GST liability on the supply.  The Rewards App Manager does not offer any advice or accept any responsibility with respect to these matters.

4.15. The collection, use and disclosure of personal information in connection with the v App is governed by the Rewards App Manager’s privacy notice (which is available on the Centre’s website) and these T&Cs.

4.16. Members accept and agree that their personal information will be collected for the purpose of:

(a)      providing Members with the relevant product or service;

(b)     managing and administering the product or service; and

(c)      protecting against legislative breach where it is a financial management service.

The Rewards App Manager may also acquire personal information to be provided in order to provide ongoing customer support or to improve the Rewards App Manager’s services and marketing and promotional services to the Owner and the Centre.

4.17. All applications and sign ups by Members and any copyright subsisting in the applications and sign ups into the Rewards Programs become and remain the property of the RewardsApp Manager.

4.18. All participating individuals consent to their personal information being entered onto a database, which may be made available to the RewardsApp Manager for marketing purposes relating to the promotion of the Centre and retailers located in the Centre.

4.19. The Rewards App Manager reserves the rights, trademarks and copyrights of the Rewards Programs and all artwork, images and print copy associated with theRewards Programs.

4.20. Proof of Purchase may be required to Redeem Rewards in the Rewards App.


CBRE, Artarmon Retail Centre and each of their related body corporates make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.

CBRE, Artarmon Retail Centre and each of their related body corporates do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, CBRE, Artarmon Retail Centre and each of their related body corporates disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

The use of the information on this website is at your own risk. To the extent permitted by law, CBRE, Artarmon Retail Centre and each of their related body corporates exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, CBRE, Artarmon Retail Centre and each of their related body corporate limit their liability to the re-supply of the relevant information or services.

You agree to indemnify each of CBRE, Artarmon Retail Centre and each of their related body corporate and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.


Governing law and jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect. If you access this website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representations that the content of this website complies with the laws of any country outside Australia.



These Terms of Use may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms of Use will represent an agreement by you to be bound by the Terms of Use as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms of Use will survive. Reference to “website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).


Centre WiFi

  1. By agreeing to our terms and conditions, customers accept that HomeHQ Artarmon will do their best to ensure the HomeHQ Artarmon Free Wi-Fi Service is reliable and secure however at times, the HomeHQ Artarmon Free Wi-Fi Service may become unavailable
  2. The HomeHQ Artarmon Free Wi-Fi service provides free Broadband Internet however this service is not intended or to be used for the purpose of supporting any application which is dependent upon seamless and error free internet connectivity
  3. HomeHQ Artarmon will at all times monitor and remedy any interruptions to the HomeHQ Artarmon Free Wi-Fi Service, however it will not take any responsibility for any data by any user that crosses the HomeHQ Artarmon Free Wi-Fi service
  4. The HomeHQ Artarmon Free Wi-Fi service is to be used in a socially acceptable manner. In order to provide an acceptable and fair service to all users, HomeHQ Artarmon will revoke access to any user who is in breach of these Terms & Conditions, behaves in a socially unacceptable way or any other reason deemed in violation of these Terms and Conditions
  5. HomeHQ Artarmon will block access to any network that is deemed unsuitable, inappropriate or that breeches these Terms and Conditions
  6. HomeHQ Artarmon cannot guarantee that your data will not become lost, damaged or intercepted whilst in transit using the HomeHQ Artarmon Free Wi-Fi service. HomeHQ Artarmon will not accept any responsibility for loss of emails, downloads or any other communication. Nor will HomeHQ Artarmon accept responsibility for others gaining your passwords or data
  7. HomeHQ Artarmon takes no responsibility for the security of users equipment and data. It is the duty of the user to protect against the risks of hacking, viruses, eavesdropping and the like. HomeHQ Artarmon is not responsible nor liable for any loss or damage of any kind
  8. Users of the HomeHQ Artarmon Free Wi-Fi service agree to keep their usage appropriate, lawful and tasteful. Users are not to use the service for the download or transfer of any data or items which are under copyright or deemed offensive
  9. HomeHQ Artarmon reserves the right to change these Terms and Conditions at any time. Continual use of the HomeHQ Artarmon Free Wi-Fi service establishes your acceptance of any revisions or changes to these Terms and Conditions. If you are in disagreement to these Terms and Conditions, you must not access or use the HomeHQ Artarmon Free Wi-Fi service
  10. HomeHQ Artarmon respects the privacy of all users and will be complaint with the Privacy Act and all information relating to you
  11. HomeHQ Artarmon will not (unless required by law) disclose any details about you to any third party

Our commitment to a better world.

NABERS is Australia’s leading building performance reviewer and HomeHQ has been awarded a 6-star rating for energy efficiency.